A Tale of Great Customer Service from DeLorme
has this cockles-warming tale of a vacation saved by good customer service by GPS maker DeLorme:
I posted to the DeLorme company forums, explaining the situation, and asking if there was any way to spoof Topo 7 into thinking it had already synchronized, since I knew the firmware version for my PN-20. I got a PM back from one of the customer service reps, saying that no, this was probably not possible. So instead, they offered to overnight a replacement USB cable to where I was on the trip!
DeLorme's Awesome Customer Service Vastly Improves Road Trip
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