Superblogger and RSS pioneer Dave Winer got his internet cut off by Comcast. Why? Because he uses too much of his unlimited service. The story is good and deserves to be read, so there’s no reason to abridge it here. A few points, however, demand a short-form recap:
• Comcast’s robot menu choices at its legal department make you agree that you’re at fault before you can continue the call.
• Comcast refused to put its service termination threat in writing.
• Comcast refused to disclose its bandwidth limits.
• It disconnected his service to get his attention after being unable to reach him on an old phone number.
There’s no point ‘fessing up if you can’t fix it, Comcast. And let’s be frank, here: you can’t fix it.
A new reason to hate Comcast [Scripting.com]