Report: HP laptops break like waves and its repair department sucks

Posted by Rob Beschizza, July 9, 2008 6:54 AM | permalink

The Consumerist has yet another story reporting the abject terror of dealing with HP's repair people. In this fresh horror, a laptop sent in for repair was returned unfixed with new damage. Sent in again, its owner was told that that further damage had been inflicted—and that HP would not honor the warranty.

The original problem they wouldn't fix is so widely documented that it has its own fan website, making HP look like a liar. Meg Marco lets him down gently, but with appropriate venom: "you're simply not the only one who has fallen victim to HP's mind-bendingly fucked up repair division."

HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice. [Consumerist]

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Discussion

Take a look at this

#1 posted by zuzu

, July 9, 2008 7:41 AM

This is the major concern I've heard from people who purchased or were interested in buying HP's MiniNote subnotebook.

Take a look at this

#2 posted by LogrusZed , July 9, 2008 12:43 PM

Link looks FARKed.

I have a zv6000 with the same issue. The real bummer is that in most other regards I've been pretty happy with my notebook. My solution has been the use of a lot of duct tape, it's imperfect because I have to keep my notebook at one angle all the time but at least I can still use it.

Take a look at this

#3 posted by C0nt1nu1ty , July 10, 2008 1:01 AM

shame really, about 4-5 years ago there repair department were pretty damn good, they even replaced a faulty laptop with a different model after the line had been discontinued due to persistent faults.

This is the kind of thing that can make or break a companies repretation (i'm looking at you PC World)