"You're gonna need two things. Your Verizon customer agreement ... and a copy of your latest bill."
Most of us know that material adversity is the magical legal concept that frees us, but imagine that it's a rare occurrence, only applicable when text rates and such are hiked. Au contraire! The federal service charge goes up frequently, and it's a fee the carriers don't have to pass on to you, but choose to do so. This gives you an out, if you know exactly how to navigate a CSR's scripted responses.