Cubit, a Best Buy employee, posts the company's extraordinary warranty schedule for Geek Squad's fanciest plans: "Our managers tell us that we are offering this because its what customers asked for."
With these service plans, if your computer cannot be repaired and is replaced with a new one more than a year after purchase, the plan is fulfilled. This means that if a customer buys a 1200 laptop and the 830 premium plan, then a year and one day later it is "junked out". Then that 830 plan is gone. Completely."I suspect it's not actually real, and is in fact a scenario presented in an internal test the Objectivists use to identify loony True Believers who shouldn't actually be given anything important to do. The $800 laptop warranty [qt3]