The Linux edition of MSI’s Wind is returned four times as often as the Windows version. In an interview with Laptop mag, MSI’s director of U.S. sales, Andy Tung, says that buyers just don’t want to learn how to use it.
Our internal research has shown that the return of netbooks is higher than regular notebooks, but the main cause of that is Linux. People would love to pay $299 or $399 but they don’t know what they get until they open the box. They start playing around with Linux and start realizing that it’s not what they are used to. They don’t want to spend time to learn it so they bring it back to the store. The return rate is at least four times higher for Linux netbooks than Windows XP netbooks.
They’re currently trying to improve the feel of the experience on its Linux models, testing Ubuntu and other “flavors of Linux” other than their current cut of SUSE.
Oh, yes, there’s good news, too. The Wind’s still a big hit, and will be stocked by a “major” U.S. retailer from next week.
MSI: Wind Coming to Major Retailer, New Models Coming Soon [Laptopmag via Gizmodo]