POSTED BY

Joel Johnson

AT 9:35 AM
Thursday October 23, 2008

Phones and Wireless • Reviews

android • g1 • google • phones • reviews • t-mobile

Review: A few days with the T-Mobile G1, the first Google Android phone

g1-hpp.jpgWhen it comes to owning, using, or reviewing a gadget, there are really only two states: love increasing or love receding.

Products are not simply loved or hated, but appreciated over time on a scale which terminates with perfection at one extreme, failure to operate at the other. That scale can be broken down in any number of metrics, all of which are useless: what matters to the owner of a product is not where a reviewer, a single sample, has chosen to mark his opinion at an arbitrary point in time on the scale, but in what direction that point is heading. (And to a lesser and murkier degree, for how long that trend will continue.)

What's lost in the review — the direction of love — is critical. Like romantic love, a slide towards increasing love helps us overlook flaws, remember only the best aspects of our product's features, and gives the relationship between a product and its owner time to flourish and grow. Hidden delights will show themselves after a time, reinforcing the relationship, even as unaddressed incompatibilities might, after a measure, begin to tilt affection towards declination.

This vector of endearment is influenced before we even first crack open the package and hold a product in our hands; by discordant keening from a chorus of marketing harpies, by expectations of a deserved future, by hope born of past failures.

So, Android. Specifically: Android as it exists in its first outing, on the T-Mobile G1.

It is a very good operating system for a mobile device, combining what appears to be a solid technical underpinning with a smattering of clever design innovations, including what might be the best implementation yet for a status bar on a mobile device. So good job there, Google.

It is, unfortunately, saddled to a hobbled war horse of a phone, heavy with features — a slide-out QWERTY keyboard, a nearly one-inch tall raised hilt with buttons and a trackball that feel wholly unnecessary, a processor which is too slow, and a dearth of storage — that does little to excite or delight.

My most anticipated feature, the "Compass Mode" that makes Google Maps' Street View into a sort of augmented reality, did not work very well at all, operating too slowly and too imprecisely to serve as even a demonstration of the phone's whizbanginess to friends. Without it I was left to showing the parallax scrolling in the home screen which, while attractive, is thin gruel to serve. But at least I didn't have to resort to bragging that Android is open source — at least not within the first thirty seconds.

Integration with Google services, of which I am a heavy user, is excellent, as was instant messaging. (Although the G1's IM experience still does not match that of the years-old Sidekick, it's getting close.)

Multimedia support is mediocre, but who cares with only 1GB of included storage on (replaceable) microSD? This will need to be fixed in future Android phones, but with no 3.5mm audio minijack, it's clear that music and video will always be second tier on the G1. (There is a headphone jack on a USB dongle, which is ridiculous.)

The selection of applications in the Marketplace is really slim at launch, although download and installation is a breeze.

The web browser, while marred by the inexplicable lack of multitouch support in the touchscreen, is very good, rending most web pages like its real, grown-up desktop counterparts.

In all, Android is at launch up to par, technically, with all other major mobile operating systems. Even better, it's open source. Even better than that, it's a solid open source operating system being shepherded by a technically adroit company with effectively limitless resources and a penchant for — or at least a passing awareness of — clean, simple design.

So why don't I love the G1?

It's ugly, for one. Call me shallow if you must, but I'd call myself human: we respond to physical elegance in people and in objects and the G1 is a lumpen, crooked, creaking slab. (That creaking comes from hinges on the flip-up screen that reveals the keyboard, which makes an altogether more appealingly solid clack.) And the ugliness extends into the operating system itself, which at a minimum needs to update its icon set. Colorful, rounded icons have never been Google's most attractive corporate hallmark, but at least on the web they indicated a down-to-businessness that had a certain charm. On the phone, however, they just look chintzy.

Its keyboard is adequate. But the inclusion of a secondary system of navigation — not the keyboard, but the scroll ball and the four buttons surrounding it — make for a schizophrenic user experience. Should I use the touchscreen here? you'll sometimes wonder when the scroll ball doesn't seem to work. Then you'll touch the screen and find it somehow enables the scroll ball to work again.

Worse, going back a step in menus and applications is almost always handled by the physical Back button next to the scroll ball, which means often you have to take your hand away from the touchscreen to hit a physical button before returning your finger back to the screen.

Any complaint I have about Android can be fixed. And obviously the operating system can operate on different handsets that address the issues I have with the G1. But I remain most worried about the holistic experience that Android's first showing engenders. It seems as if Google set out to create an open source mobile operating system that bests Windows Mobile and Symbian. And so they did, turning a single cannon from a single warship of their fleet to eradicate those pesky little threats before heading off to ports unknown.

But when it comes to provoking excitement or affection, Android still feels like an open source simulacrum of existing products. (Poor Linux, always a bridesmaid...) I'm extremely happy to see it for legitimate political and competitive reasons, but at least on the G1 it's not yet ready to recede into the background of my life as a trusted companion.*

That said, Android has an interesting arc, and I think it's why the first wave of reviews are so diverse. If I were to rate it on that hated scale, I'd put it somewhere above average with my affections quickly ebbing. But somewhere in its future I suspect there are improvements that might arrest that fall.

Yet you don't — or shouldn't — buy products on what they might be in the future. For now, the T-Mobile G1 is a solid, utilitarian phone, which I can recommend without question to those looking for a basic modern smartphone.

I was just hoping that it would be so much more.

* Those of us who review products for a living — gigolos of gadgetry, who seduce an endless succession of products in one-week stands for your titillation by proxy — have learned to open our hearts quickly to something new, take a quick reading of our quickening pulse, and then move nearly effortlessly to the next victim. It's useful to a shopper, certainly, but not the same as the knowledge gained over the slow arc of fidelity. Considering that, if we really love a product, it's because it has broken through our jaded inclinations, which usually means it's meritorious above others, even if in our concupiscent fervor we might occasionally love a little too desperately.

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29 Comments

kleer001

#1 – 9:54 AM October 23, 2008

No headphone jack? That's an automagic fail for me. Sad sad. 1GB? Pssft, what're going to do with that, wordprocessing?
Hope? Smells like the same hope we all had with Spore.
Maybe these products are just being group-thinked into the ground.
Has it not been true that the lone inventor has inspired more beauty and utility than the committe? Call me crazy, but this (and the iPhone) seem like half measures to me. I think that cell phones will truly be awesome when they're open source to the core and are reinvented by some 23 year old in Moscow and his partneers in Tokyo and Omaha.

Rob Beschizza

#2 – 9:59 AM October 23, 2008

Shorter Joel: "Get an iPhone."

Halloween Jack

#3 – 10:03 AM October 23, 2008

You wrote the blogpost of love.

Skwid

#4 – 11:06 AM October 23, 2008

No multi-touch is a limitation of the hardware, mais non? Resistive v. capacitative touchscreens, or some such, the former being significantly cheaper but incapable of tracking multiple simultaneous touches.

Patrick Austin

#5 – 11:10 AM October 23, 2008

"I think that cell phones will truly be awesome when they're open source to the core and are reinvented by some 23 year old in Moscow and his partneers in Tokyo and Omaha."

Aside from Firefox, what other truly open source projects have reinvented a consumer product in a way that makes it both easier to use and more powerful? I'm not saying it can't happen...just that it doesn't happen very frickin' often.

It's really fun to come up with whiz-bang prototypes, but polishing those things up and getting them out the door is boring enough that very few people will do it without a paycheck every couple of weeks.

IMO, the iPhone isn't a half measure. It's a product that most users don't like: they love it. The only reason people see it as horribly flawed is because it's _so_ close to perfect.

That said, I suspect Android will eventually become _the_ operating system on the hardcore geek's phone.

jrishel

#6 – 11:41 AM October 23, 2008

#4, the G1 has a capacitative touch screen, multitouch was left out so Apple wouldn't sue them. It's an IP issue, not an technology issue.

jonathanpeterson

#7 – 11:52 AM October 23, 2008

I've had mine for less than 24 hours.

The cons:
The lack of headphone jack, the proprietary microUSB jack and it's location (on the side where your hand rests while typing) reek of fail.

The applications and OS are solid and stable, but not consistent in UI - easily fixable over time, but it will never have multitouch.

The music app is a pale shadow of the iphone.

pros:
google maps is almost identical to the iphone
contact list is almost identical to the iphone
the best trackball in any cell phone (even if it's hardly needed)
1G of microSD? - I can spend $70 and upgrade to 16G in 20 seconds. How's that work with iphone?
installing a non-approved application requires clicking one button in settings and loading it from the browser
Doesn't require itunes to be useful - just drop mp3s in the \Music folder or pull photos out of the \dcim\camera folder
I can use any mp3 as a ring tone.
two words - copy/paste

In short it's better than every smart phone on the planet that isn't made by Apple.

With Apple's world-leading expertise in product development that's not only damned impressive, it's unreasonable that you would have expected more.

dculberson

#8 – 12:09 PM October 23, 2008

How would multitouch be an IP issue? Apple didn't invent it, and they aren't the only ones with products out that use it. They're trying to patent it, but to me that's crap. (Since they didn't invent it!)

Anonymous Anonymous

#9 – 12:42 PM October 23, 2008

T-mobile's site says that the G1 is only expandable up to 8 gigs.

Can we also address the lack of a national 3G network? If you happen to live in or travel to a more obscure location, as I do (Tucson, a city with a million people), the 3G network doesn't exist.

Malixe

#10 – 12:48 PM October 23, 2008

This is my first actual smart-phone. My last phone was a Samsung Trace, which was impressive only for it's thinness and for all the things that it could *almost* do.

I got to play with a friend's new iphone for a bit, and I was truly impressed with it, but for one thing-- it's an Apple product. I think Apple makes awesome gear, but once you invest, you're locked into the beautiful prison that is Apple.

It's the same reason I'm a PC guy. When something breaks and needs replacing, it's always good to know that I can walk into hundreds of places that say 'PC' on the sign and odds are good that I'll find what I need or something close.

I live in Seattle, a big city, and if something breaks on my Mac, I know of about three places I can go and if they don't have it-- SOL. I'm always hearing about my Mac friends having to deal with their laptop's proprietary AC adaptors fritzing out and finding that there locally, they're all out. There are so many other examples, but we're talking about the phone, so I won't go down that road any further.

I am definitely headed in the direction of 'more love' when it comes to my new G1. It has most of the features I found attractive in an iphone, plus more!

The usb plug for headphones is not a big deal at all to me. Adapters are cheap, and the usb connection is becoming more and more ubiquitous daily. A headphone jack, from an engineering perspective, is just another point of failure, and a very common one. I think the -placement- of the jack could have been better thought out, and the little plastic plug that covers it doesn't seem like it will endure.

The fact that I can replace my own batteries, and buy and keep spares? A HUGE, HUGE plus in my book. I can't believe you Apple fans put up with that shit, seriously!

Any, ANY qwerty keyboard is better than none, or a phone keypad. The design could be more user-friendly, but it's not bad, it's functional for me. I haven't seen how you 'type' on an iphone, so I can't compare, but typing on the screen sure seems like a much worse idea to me.

The reviewer complains about the fact that there is more than one way to navigate the screens and functions... um, how is this a bad thing? I like the track ball, I like the touch screen. I'm enjoying the process of discovering all the things I can do -and- the different ways I can do them.

Sometimes when I'm browsing, and the links are tiny, it's simpler to navigate to them with the trackball and hit the 'enter' key than it is to try and land on it precisely with my finger, or futz with the magnifying glass control. Sometimes it's easier to do it another way. I like having the choices.

The novelty may pale on me over time, but right now I am pretty damn thrilled with my new G1. The pros I'm seeing in the review and comments above are pretty good, and the cons, from my perspective seem pretty trivial.

From a personal aesthetic point of view, I've always found Apple products to be a little -too- shiny-glossy and overdesigned. I like the dark, functional appearance of the G1, and I also find the little upward curve at the bottom of the handset appealing. It helps quickly differentiate the top of the phone from the bottom and there's just something about it that quickly says 'phone' to the eye and the hand. How many answer their iphones and then have to turn them right side up to hear?

I've got a strong feeling that the G1 is going to become an integral part of my life, as opposed to the Samsung, which I just tolerated. My relationship curve is definitely in the upward direction with this phone.

Joel Johnson

#11 – 1:10 PM October 23, 2008

Thanks for the input, Malixe! I hope to hear more from you about it as you learn its ins-and-outs.

wastrel

#12 – 1:10 PM October 23, 2008

I got a G1 yesterday at the launch. Haven't had a ton of time to play with it (busy @ work & home). I like it so far.

I don't need or want a portable music player so I don't care about the lack of a headphone jack. This is also why I'm not super concerned about the lack of storage on the device as shipped. I have a 4GB memory card coming, to replace the stock 1GB. 8GB and 16GB cards are supported.

I really, really like the trackball and the navigation buttons on the nav panel (the "chin"). What can I say, I like having hardware controls. I don't find them confusing, it's nice to have a choice of input methods.

The user experience does need a bit of polish. Some of the controls are inconsistent between applications (even the shipped apps.) The camera app is slow loading, slow capturing and generally unimpressive. There's no on-screen keyboard for text entry when the display is closed.

I've never used an iPhone so I don't miss multitouch. I don't find the device ugly. I don't much care about multimedia.

Coming from a phone + PDA system, I'm missing PIM features like note taking & task management, which may be covered by Google apps (I haven't used them before...).

I'm also missing the ability to load content for offline viewing, which I use frequently on my PDA. I expect that 3rd party apps will soon be available to fill most of these gaps.

mitechka

#13 – 1:30 PM October 23, 2008

Well, I had my G1 for around 24 hours

Good things:

* Plug it into a USB port and that is that. No drivers or iTunes needed. Both my linux workstation at work and my vista computer at home recognize G1 as a storage device and both are blessedly iTunes free.
* No need to jailbreak anything. Just download applications and install them. All you need is one click to enable applications from outside of android market.
* While 1GB mini SD card is not a lot, an 8GB card only costs $35 or something on newegg.com and I can have as many of those as I want.
* I find that having both trackball and touch screen is very convenient. Sometimes it is hard to hit the right link in the browser on a touch screen, but with a track ball it is easy. In general I am very happy with the interface and I do not find it inconsistent.

* I like the no-nonsense design. iPhones are too slick for their own good, same as all the rest of Apple products.

Bad things:

* Build quality is sub par. Trackball feels cheesy, slider sort of jiggles under your hand when just holding the phone and screen surface is nowhere near as cool as iPhone's.
* When plugged into USB SD card is unavailable to the phone applications. This annoys the hell out of me.
* A few applications I expected to find on any smartphone are just missing in the default install. There is no memopad, no todo, no file manager, no document reader, no flash support. Hopefully it will be fixed soon.
* Applications are only installed into phone's internal memory. And there is only 128MB of that. This sucks. Hopefully this will get fixed.
* Google Docs do not work well. In particular, inability to view PDFs using Google Docs is annoying. Google is fixing it.

I have written some posts about the G1 in my livejournal. Here are the links.

http://vombatus.livejournal.com/297053.html
http://vombatus.livejournal.com/297362.html
http://vombatus.livejournal.com/297580.html
http://vombatus.livejournal.com/297895.html

Joel Johnson

#14 – 2:17 PM October 23, 2008

An onscreen virtual keyboard for portrait mode appears to be in the cards. That's good! http://htcsource.com/index.php?option=com_content&task=view&id=407&Itemid=1

ps

#15 – 3:04 PM October 23, 2008

Joel

Your prose is intoxicating, emotive, and informative. Rarely do I enjoy any blogger for schlees writing and composition and am forced instead to rely on the content shclee produces.

Thank you.

P.S. total boner from this review over here.

koufax

#16 – 3:53 PM October 23, 2008

Hmmm...after three days with my G1 I definitely have to disagree about some things:

1) Missing headphone jack. I think this is instead a case of missing headphone adapter, which should have been included in the box instead of having to find one online for 10 bucks. 3.5mm jacks are a notorious failure point, an adapter is tiny and no problem for those who want to have one, and I expect that with a firmware update stereo bluetooth will be the preferred choice.

2) Trackball "wholly unnecessary" ??? It is small and easy to ignore if you don't use it, and if you have too much iPhone familiarity it will be likely your choice, but I find this one of the single most useful features, well in excess of any of my expectations. It makes moving precisely and distances much easier for many tasks. Much easier to select individual links, etc. In my iPhone experience my two frustrations were the lack of a keyboard and having to swipe lots and hit the back button when I misclicked a link with the touch screen and hit the one next to it.

3) 1GB? That's like panning the Canon EOS XSi because it comes with a 1GB card. Included in the box memory cards are a starter, and the expectation is that it openly allows you to get what you need at the best value you can find and upgrade as needed later. My $18 8GB card keeps my phone under $200, and I am glad HTC didn't try to throw one of those in or I know costs would have gone up, and I am VERY glad (like the removable battery), that I can control my storage and change or upgrade when I want.

Other than those three points, I agree generally with the review. I don't think the G1 is for you. Android is a really cool work in progress and the phone is a little rough around the edges. If that isn't for you then you probably should buy an iPhone instead of a G1, or wait for another handset to come out with the right pretty/cool quotient. I don't think my iPhone friends will be jealous, but I think I will be much happier than I would be with an iPhone.

Justin Marrington

#17 – 3:59 PM October 23, 2008

Hey Joel,

I'm a tech writer by trade (the documentation type), and your post just reminded me that writing is a respectable, honest, creative pursuit rather than merely something a literate person does to line their pockets.

Keep it up, man.

emic

#18 – 4:05 PM October 23, 2008

Re #15, Here here PS!
How often do you get to read a tech review that actually moves you?
Love ya work Joel, keep on truckin'.

the.arctic

#19 – 5:11 PM October 23, 2008

As I proudly type this out on my G1, I'm not sure that I'm using the same phone that was sent to reviewers. I'm not going repeat the previous posts that defend this fantastic device. However, I would like to point out that when I got mine on Monday the screen creaked a bit. And then mysteriously started to get quieter yesterday, until stopping entirely. So if anyone has a creaky unit, it might just need a few days to work itself out.

And though I disagree with some of the review's content, the illustrative and evocative language used was phenomenal.

technogeek

#20 – 7:57 PM October 23, 2008

"Then you'll touch the screen and find it somehow enables the scroll ball to work again." -- In other words, you found a bug. Not surprising in version 1.0. That's what you get for being a first-day adopter; if you aren't excited by the idea of helping to find (and possibly fix) bugs, you should probably want for 1.1.

technogeek

#21 – 8:18 PM October 23, 2008

"stereo bluetooth will be the preferred choice." -- That's my best guess too, especially if someone's making a stereo-plus-mike headset so you don't have to switch headsets when switching apps. (I presume such a headset exists, I just haven't yet had reason to go looking for one.)

(Actually, what I really want is a smart set which knows when I'm listening with one ear or two, and automagically switches from mono to stereo to suit. Sometimes having one ear open is a Good Thing.)

I was going to say that the one thing I'd still want wired connection for was to plug in an external amp -- but a sufficiently cheap stereo-bluetooth receiver would solve that too.

The main point that makes me a bit nervous is the code space limit. Now, admittedly I've been using a Palm for years which has a grand total of about 30MB for both code and data, and I'm probably using a quarter of that. But Palm OS is a more compact environment, and part of the appeal of Android is the idea of developing on it which means more need to keep several versions around... so, yeah, I'd like to at least see the option of easily loading/unloading apps from the cards; not as convenient as having it all loaded at once but...

And ideally I really would like 20G or more of data-storage space... which would let me load my complete music library without having to compress too aggressively.

Hey, that's a question: What audio codecs does it come preloaded with? Ogg Vobis? FLAC?

bishopdante

#22 – 8:21 PM October 23, 2008

Hehehe Google was a killer app. But did you see how horrible Google 1.0s logo was? Awful.

Yes, Android is the hope of the future. I should probably go knock on their door and offer to help. That's a REALLY sad looking interface. Like unbelievably sad.

And what an ugly handset. Engineer's special all round really.

putnamm

#23 – 6:22 AM October 24, 2008

Joel,

With all respect, you come across as if you're talking out of your rear end.

The entire intro to your review--four robust, eloquent paragraphs--proclaims that what really matters is how appreciation for a device grows or recedes over time, and not just a single "love it" or "hate it" plot point on the review continuum...

And then you promptly deliver a "hate it" plot point. Plain and simple.

I would have loved to read the rest of your review had it maintained the theme encapsulated in those first few paragraphs. Unfortunately, you succeeded only in delivering another typical product review.

-Put

Joel Johnson

#24 – 6:33 AM October 24, 2008

I think you're missing the point slightly, Put. I was trying to express the context by which all reviews are limited. If anything, I'm trying to show how my opinion, while valid in and of itself, may not reflect the views of everyone. Would your point somehow hold more water if I had instead loved the G1? (And if you read the whole review, I think you'll find that I don't hate it. I just don't think it's everything it could be.)

Anonymous Anonymous

#25 – 6:43 AM October 24, 2008

As others have said 'tis beautiful writing. I have save the blog into my "keep this" folder.

alUrdun

#26 – 9:21 AM October 24, 2008

I think the fact that this handset showed up in Android demo videos of months past as a "reference device" hints at the truth. This device was developed as a reference platform for the OS, and I think that when it appeared that Android's promised release date might not be met the reference platform was prettied up slightly and thrown out there. This explains the plethora of input options -- they're all there so that the devs can test functionality. This phone was never designed for a mass-market release.

When I discovered the G1 wouldn't work on Rogers' 3G network(I'm in Canada) I decided not to buy, and went with an iPhone instead. Even jailbroken, the iPhone has flexibility limitations that really piss me off, but I've become convinced the flat-slab touchscreen approach is the only way to go.

I'm waiting for a monolith-style device like the iPhone running Android (HTC Touch HD?) to come along. Then I'll be slapping down my money.

Anonymous Anonymous

#27 – 9:45 AM October 24, 2008

So, Joel: is the love increasing or decreasing for you?

Anonymous Anonymous

#28 – 6:18 AM October 26, 2008

Another review from Pat Moorhead at AMD....

G1 Android Plusses

Size: I carry a BlackBerry Pearl for business and while the Android G1 larger; it is still in that size range to be carried comfortably in a pocket or even a front shirt pocket.

Trackball: This rocks…completely. With one thumb, I could basically control every application. Using the trackball with Google StreetView was absolutely amazing.

Back button: To the right of the trackball, it enhances one thumb control. Other popular phones require two hands to do most anything.
QWERTY keyboard: Just slide the display out and you get a complete QWERTY keyboard, just like your computer except you use your two thumbs to type. I have above-average sized fingers and it worked well. I would have preferred higher-rise keys, but they work OK.

High-quality, touch-screen: If this is what you get into, you have it. It lacks auto-orientation like the iPhone/Touch, but pull out the keyboard and the orientation chances.

Vision of an open software ecosystem: While not very many apps existed on Day 1 in the Android Market, I think there will be based on the Android Open Source Project , and they will be very cool and useful. I was very impressed that I could directly download and install an application (Twitroid, Twitter for Android), something I cannot do on my iPhone/Touch.

3MP camera: The photos I took looked good and comparable to many digital cameras I have owned in the past. More mega-pixels, better headroom if you need to crop, cut or blow up.
GPS with Street View and Compass View: Unbelievable. Physically walk around and the G1 will show you what you will be seeing, in panoramic view. You turn around and its view turns around.

Replaceable battery: I get a little grumpy stuck at the Moscow airport at 2AM with no juice. ‘Nuff said.

G1 Android Minuses

No video player: Many $49 phones (with plan like my daughter’s) offer MP4 or AVI video. I don’t get it with a device priced from $179-$399. The manual talks about storing “video clips” on the microSD memory card, so I am expecting this in the future.

T-Mobile Austin 3G network: Seemed spotty, even near downtown. Could barely get EDGE in my house located in a highly populated neighborhood.
Wi-Fi range and speed: Compared to the iPhone/Touch, it seemed much, much slower and with lower range, but I didn’t do any scientific tests.

8GB memory limitation: Will be hard to keep multitudes of applications, pictures, music, and (hopefully) video on 8GB. Subsets of subsets of your media collection are a bummer.
14-day evaluation period: iPhone offers 30 days through AT&T. A new phone, particularly a new concept phone, should have at least as many days as the de-facto “cool” phone.

Too Early to Determine

Battery life: Much shorter than my BlackBerry Pearl, but then again it does a lot more.

Open software implications: A few of the applications I downloaded gave me some errors, but I expected it because I experienced the same with the first iPhone and also because the platform is more “open” than the alternatives.

Exchange Support: iPhone didn’t have it at launch and neither does Android G1. Can’t imagine that staying the same if Android G1 wants to ever get into medium and large businesses.

http://blogs.amd.com/patmoorhead/archive/2008/10/23/early-impressions-of-the-t-mobile-g1-android-google-phone.aspx

Anonymous Anonymous

#29 – 2:09 AM November 28, 2008

The creaking comes from the plastic piece with the indentation and is visible when the screen is slid up. That piece is loose...feel it with your finger. Don't know how that passed QC

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