Report: Asus gets customer thrown in jail after she threatens to tell press about its dismal tech support
Asus and a customer are locked in a legal battle in China, according to reports, after it had her imprisoned for ten months when she threatened to tell the press about its use of substandard engineering samples to repair broken gear.
Huang Jin, accused by Asus of extortion but released due to insufficient evidence, is now launching a legal counter-attack, suing it for defamation, giving false reports to police, and for selling defective gear in the first place. She's also after the state for compensation for jailing her at the computer company's request.
, translating a story from the Beijing Times
Huang's ordeal with ASUS started when she was still a university student on February 9, 2006. She bought a V6800V model ASUS laptop from a Beijing retailer. Her computer had many problems including frequent blue screen freeze-ups.
Despite Huang sending back the computer several times for repairs by the ASUS, some of the problems remained. The last time ASUS repaired Zhou's computer, they replaced the CPU, but the new CPU overheated. Examination showed that the new CPU was an Intel "engineering sample" of a kind not permitted to be sold in the market.
Huang and her lawyer, Zhou Chengyu, demanded that ASUS to pay a compensation of five million US dollars, threatening to break the news to the media and take ASUS to court.
Asus, according to the report, then contacted authorities and got her thrown in the clink.
Huang has a website
up to gather support for her case against Asus, but it's in Chinese. Here's a barely-readable machtrans
ASUS charges customer with extortion, customer countersues
[Danwei] Thanks, Chris!
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