Microsoft is no longer providing free pre-paid shipping boxes for XBox 360 returns. [Consumerist]
4 Responses to Red Ring of Pay For Your Own Damn Box
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I would actually prefer this from experience(I’ve shipped back 3 already!)- when MS ships you a box you have to wait a few days to a week for it and then drop it off at UPS, this way you can avoid that intermediate step. Sure, that means you’re out the cost of a box, but it’s less time your baby is out of commission – which should be your real priority.
This is old old old. I supplied a shipping box when my Xbox red-ringed this past October. That whole experience? It was frustrating, but MS sent me shipping labels, and had my repaired (replaced?) Xbox back to me in 11 days. I was very impressed.
Huh. I’m not sure this is true, guys. I just got my box back from RROD repair yesterday. I DID have to supply my own box, and that’s the expectation the repair dude on the phone started me out with. HOWEVER, when I asked him to send me a box, he said “no problem”. So I don’t think they are refusing to send a box, they just aren’t offering it up front.
The reason I didn’t take advantage of that is that I happened to have a box lying around and, as Meerkat says, you have to wait a week for the box to arrive, then another two to three weeks for the repair.
And, if anybody’s keeping score, my repair took the full three weeks — two weeks of that was shipping time.
2 days before Christmas I had to negotiate the terms of my last repair. I’ve had 4 RROD’s, and this time it was a drive read problem. (It wouldn’t recognize Xbox games.)
After requesting to speak with the next level of tech support. I got the repair fee from $100 to $25 including shipping. So shipping was included with this.
My concern with the latest claim of totally fixing the RRoD, is that they just turned off the red lights on the display. This tech support call was only concerned whether it was RRoD or not. If you don’t say RRoD, you get charged.