Best Buy staff open and use camera, sell it as new, blame customer for damage

casio-cam9.jpg

A customer who bought a camera at Best Buy was surprised when it refused to accept its return, claiming it had been dropped. What luck, then, that the camera contained pictures suggesting it had been opened, used, and broken before it was even put on the shelf.

At first, Best Buy representatives called the reports lies and refused to speak to him. Then he sent them the photos. Then customer service occurred.

Maybe it has to do with the final two images on the camera. It could be that those two images hold the key to this whole debacle. The final two images I found on the camera were not recovered by the software because they had never been deleted. They were simply sitting in a separate folder and neither I, nor the employees at the store, noticed them. These two images are evidence that employees at the Best Buy location in Douglasville, Georgia knowingly sold a used camera as new.

It’s time for an apology [Michael T Barrett via Consumerist]

About Rob Beschizza

Rob Beschizza is the Managing Editor of Boing Boing. He's @beschizza on Twitter and can be found on Facebook too. Try your luck at besc...@gmail.com

 

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23 Responses to Best Buy staff open and use camera, sell it as new, blame customer for damage

  1. TedJohnson says:

    Rob, you buried the lead. It should read Werewolf Photographed at BestBuy.

  2. DefMech says:

    My, what beautiful eyes on that young man.

  3. dculberson says:

    Neckbeard!

  4. dculberson says:

    Jesus, I hadn’t looked at the big image. That dude needs to get more sleep or something.

  5. Moriarty says:

    He should have repeatedly called 911.

  6. Todd Charske says:

    This guy obviously is taking advantage of Best Buy and it’s employees

    Todd Charske

  7. eargang says:

    While flat out lying to the consumer is a big deal, I think “crimes against facial hair fashion” should be the main issue here.

  8. eargang says:

    While flat out lying to the consumer is a big deal, I think “crimes against facial hair fashion” should be the main issue here.

  9. RedShirt77 says:

    The underlying the problem here is that if you say the word “dropped” while discussing a return with anyone in the best buy family, they automatically deny the claim. Never ever admit to any such thing, even if you are returning a beach ball. Successful store returns are based on lying.

  10. zuzu says:

    Why does anyone ever buy anything from Best Buy or Circuit City again? Seriously.

    Brick and mortar electronics stores are dead to me.

  11. gfalcon says:

    Someone should create a virtual “Most Wanted” list database, searchable online, with photos of people whose actions violate community standards… sorted by class of offense (“felony” / “misdemeanor” / “fraud”) and sortable by geographic region. This guy shouldn’t have an unsupervised position working with the public.

  12. zuzu says:

    Instead of going in the DEVO bin

    To whip it! Whip it good!

  13. zuzu says:

    @10 GFalcon

    In a near-future where most people have smartphones, I’d like to see something like that replace prisons entirely, and eliminate the prison-industrial complex along with it.

    c.f. prison abolition movement

  14. DefMech says:

    “Why does anyone ever buy anything from Best Buy or Circuit City again? Seriously.”

    Convenience for me, at least. If I need something immediately, Best Buy is literally right down the street from where I live. Saved my ass when I had a power supply die the morning before a freelance job was due.

  15. scissorfighter says:

    Wait, it’s not quite as bad as it looks. Seems like the camera was used, but the photo of the Geek Squad member posted above was probably not taken over a year ago, as Mike asserts. He took the EXIF data at face value… assuming the photo was actually taken on 1/1/2008. What he didn’t figure was that the Geek tech had obviously factory-defaulted the camera while troubleshooting it after it was returned to the store by Mike’s father-in-law. Hence the clock reset to Jan 1 and the time of photo as 12:15 am. But that does still leave the other photos found on the previously used camera to be explained by Best Buy. Just seems too bad to wrongly use the innocent GeekSquad guy as the poster child for this incident.

  16. Anonymous says:

    #9..

    Once in a while Best Buy has some good deals. I mainly go there to buy old DVD movies when they’re on sale for like $5 each. They also have decent sales on USB flash drives. But for digital cameras, I buy from Amazon. And PC components from Newegg or the local Fry’s store.

  17. dculberson says:

    ScissorFighter, actually he didn’t assume the photo was taken 1/1/2008. From the blog post:

    “That first photo was taken on February 8, 2009 at 3:24. Funny. My mother-in-law didn’t purchase the camera until February 25th.”

  18. Moriarty says:

    Best Buy et al are also good for examining products in person before you order them online from somewhere cheaper. That’s especially useful for stuff like televisions or speakers, but really you can learn things about most gadgets by handling them that you couldn’t with pictures and a list of stats.

  19. zuzu says:

    Once in a while Best Buy has some good deals.

    In my experience, only when using SlickDeals or FatWallet to take advantage of accidental over-lapping coupons/sales. Even then, it’s as tense as performing heart surgery to make sure you’re not screwed in the process.

    Best Buy et al are also good for examining products in person before you order them online from somewhere cheaper.

    Ok, allow me to alter the emphasis of my original question:

    Why does anyone ever buy anything from Best Buy or Circuit City again?

  20. Random_Tangent says:

    My guess (having some experience being a Geek Squad Agent) is that the woman on the bed bought the camera originally. The pictures turned out with the fuzziness/whathaveyou, and she took it back to the store.

    Customer Service has Geek Squad test all incoming returns to make sure something is actually wrong (and to look for damage, natch). Agent takes the camera in the back, snaps a few pics, looks at ‘em and comes to the same conclusion. Busted camera. Customer is refunded/gets a new camera.

    Instead of going in the DEVO bin (back to distro/manufacturer), it got put in the returns bin and got put back on the floor.

    If you’re shopping at BBY, look for small yellow barcode stickers on the products. Those are what the system spits out for any product handled by customer service.

  21. Random_Tangent says:

    I even made a little tiered hat for the bin. Someone threw it out. :(

    Eff BBY.

  22. cha0tic says:

    OK now can someone explain how a sealed Minidisc I bought came to have 20 minutes of Radio4 recorded on it?

  23. mp3player says:

    FAIL.

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