Best Buy staff open and use camera, sell it as new, blame customer for damage
A customer who bought a camera at Best Buy was surprised when it refused to accept its return, claiming it had been dropped. What luck, then, that the camera contained pictures suggesting it had been opened, used, and broken before it was even put on the shelf
At first, Best Buy representatives called the reports lies and refused to speak to him. Then he sent them the photos. Then customer service occurred.
Maybe it has to do with the final two images on the camera. It could be that those two images hold the key to this whole debacle. The final two images I found on the camera were not recovered by the software because they had never been deleted. They were simply sitting in a separate folder and neither I, nor the employees at the store, noticed them. These two images are evidence that employees at the Best Buy location in Douglasville, Georgia knowingly sold a used camera as new.
It's time for an apology
[Michael T Barrett via Consumerist
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