J. Christenbury blogs this hilarious exchange that occurred on Twitter between a Time Warner Cable marketing stooge and a customer who had real ideas:
@jeffTWC: Please RT: working on customer loyalty programs and would love your ideas/input – raffling an iTouch on Thurs to constructive suggestions
jchristenbury @jeffTWC I have a whole handful, where do I send them?
jchristenbury @jeffTWC I want to choose and pay for the channels I want. (I know this is not a TWC decision but TWC has the clout to push it)
jchristenbury @jeffTWC I want the CS reps to listen when I tell them I have already rebooted my computer and its not on my end. #customerloyalty
jchristenbury @jeffTWC I want a bill that I can understand that doesn’t have cryptic misc. charges. I want to know what the charges are #customerloyalty
jchristenbury @jeffTWC I want Higher internet speeds. the US has the lowest speeds of all.
jeffTWC @jchristenbury Thanks for your tips here — but we’re not really addressing industry problems with this, just creating a marketing tool
jchristenbury @jeffTWC These ARE things that will increase customer loyalty.