AT&T unable to fix broken iPhone voicemail
AT&T is failing to deliver voice mail to iPhones, and has been failing at this for weeks. MG Seigler offers his horror story
, which leads him to imagine a world in which Verizon carries the iPhone.
In our own mailbox is a similar tale, from someone who was told by AT&T that it can do little to resolve the issue.
Jean Hagan of the Institute for the Future
(Pesco works there
) is among those affected, and spent more than an hour prizing information out of customer service. AT&T confirmed that the outage affects users in California: if it's affecting you, you should call 611 and log a complaint so they "can work efficiently with Apple" to deal with it.
Those affected couldn't even manually check your messages--they'd get an error message instead--meaning you'd have to dial in, just like in the olden days. Here's Jean:
She told me they have been having problems for over a week with tons of reports.
I asked her if they plan to notify users and she said "Well, we have been instructed to apologize, log all complaints to escalate with Apple, and if needed negotiate the service for the month", and I was appalled that she said there was currently no resolution.
Then she recommended that ... you could move your sim card to, say an old RAZR, you'd be able to see our message index, etc.
AT&T seems simply unable to deal with the iPhone on its network: its 3G is slower in real-world tests than Sprint and Verizon's "2.75G" Evdo Rev. A network, and that's when 3G works at all. For consumers, it's an inconvenience; for business, it's a big red banner over the iPhone saying "Do Not Buy This."
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