Ubiquitous cellphones, wedded to Twitter, make every gripe a loud and echoing public announcement. Airlines don’t like this, because it reveals the abuses they subject customers in real time, without being mellowed out by the stultifying prose of an after-the-fact news story. Reuters:
“Screw american airlines. Every plane has Been broken. Gah. So done,” read one post from Twitter user sheissilenttoo.
“Shame on you Continental Airlines,” read another post from user DiscoverU.
“United airlines, you are the bane of my existence,” user elnodonle wrote.
