Apple Must Be Outsourcing Its Customer Service for Christmas

I've been trying to get a replacement battery for my Macbook Pro for two weeks. The wait times on the phone support line have been interminable, but I figured that with the launch of Leopard they were probably swamped, so I kept dropping off after 5 minutes and calling back every few days.

Today I stuck a headset in my ear while I was working and waited on hold. The first person I got, after 10 minutes or so, said they needed to direct me to another department. Here is what the second person, after a 25-30 minute wait said:

"I see from your serial number you have a Macbook Pro."

Yes, I replied.

"Is this a portable computer?"

When I replied—incredulous—that it was, the man said there was a special "portables" department and shuffled me back directly into the same queue I had been in before.

Total wait time: 45 minutes.

Total problems solved: 0.

Both these guys were Indian while Apple's tech support tends to be American. I couldn't care less what the nationality of Apple's reps are, but their normally exemplary customer service is seriously (anecdotally) in the shitter at the moment.

This entry was posted in apple. Bookmark the permalink.

Leave a Reply


More BB

Boing Boing Video

Flickr Pool




Displays ads via FM Tech

RSS and Email

This work is licensed under a Creative Commons License permitting non-commercial sharing with attribution. Boing Boing is a trademark of Happy Mutants LLC in the United States and other countries.

FM Tech