Report: HP laptops break like waves and its repair department sucks

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The Consumerist has yet another story reporting the abject terror of dealing with HP's repair people. In this fresh horror, a laptop sent in for repair was returned unfixed with new damage. Sent in again, its owner was told that that further damage had been inflicted–and that HP would not honor the warranty.

The original problem they wouldn't fix is so widely documented that it has its own fan website, making HP look like a liar. Meg Marco lets him down gently, but with appropriate venom: "you're simply not the only one who has fallen victim to HP's mind-bendingly fucked up repair division."

HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice. [Consumerist]

Published by Rob Beschizza

Follow Rob @beschizza on Twitter.

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5 Comments

  1. This is the major concern I’ve heard from people who purchased or were interested in buying HP’s MiniNote subnotebook.

  2. Link looks FARKed.

    I have a zv6000 with the same issue. The real bummer is that in most other regards I’ve been pretty happy with my notebook. My solution has been the use of a lot of duct tape, it’s imperfect because I have to keep my notebook at one angle all the time but at least I can still use it.

  3. shame really, about 4-5 years ago there repair department were pretty damn good, they even replaced a faulty laptop with a different model after the line had been discontinued due to persistent faults.

    This is the kind of thing that can make or break a companies repretation (i’m looking at you PC World)

  4. I’m the founder of Notebookhingecrack.com — thanks for the link.

    I’ve spoken with HP for over a year now, and they still refuse to fix MY laptop. I have literally tens of thousands of emails I’ve fielded, not to speak of thousands of comments on that site.

    Considering I run THREE corporations that have used HP products ONLY (we’re not talking about $600 notebooks, we’re talking about $30,000 printers and servers), I can’t believe they’re refusing to at least fix mine. Hence why I started that miniblog.

    My recommendation? Let HP just fail. I’ve stopped buying their products. I can’t even begin to count how many HP products I have in my offices and my homes, but as they age, they’re replaced by others. I don’t believe in boycotts except from a personal perspective. Others are getting lucky with HP, but I, alas, have not.

    A.B. Dada
    notebookhingecrack.com

  5. my friend’s hp notebook also got broken very easily, I was considering in getting a mini for myself, but I just might as well pass by I can’t go throu that same experience they refused to repair it and it had been couple of months since he bought it really sucks

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