Report: HP laptops break like waves and its repair department sucks

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The Consumerist has yet another story reporting the abject terror of dealing with HP's repair people. In this fresh horror, a laptop sent in for repair was returned unfixed with new damage. Sent in again, its owner was told that that further damage had been inflicted–and that HP would not honor the warranty.

The original problem they wouldn't fix is so widely documented that it has its own fan website, making HP look like a liar. Meg Marco lets him down gently, but with appropriate venom: "you're simply not the only one who has fallen victim to HP's mind-bendingly fucked up repair division."

HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice. [Consumerist]

About Rob Beschizza

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